Call Center Solutions

Transform Your Call Center Into a Revenue Engine

Enterprise-grade call center solutions that increase conversion rates by 3-7x. Smart routing, real-time analytics, and seamless CRM integration for InsurTech, LegalTech, and Real Estate companies.

99.9% Uptime SLA

TCPA Compliant

30-Day Setup

Everything You Need to Scale Your Call Operations

From lead capture to conversion tracking, our comprehensive platform handles every aspect of your call center operations with enterprise-grade security and reliability.

Smart Call Routing

AI-powered routing based on caller intent, agent skills, and real-time availability. Reduce wait times by 60% and increase first-call resolution rates.

Real-Time Analytics

Live dashboards with call volume, conversion rates, agent performance, and ROI metrics. Make data-driven decisions with actionable insights.

Compliance Management

Built-in TCPA, HIPAA, and industry-specific compliance features. Automated consent tracking, opt-out management, and audit trails.

Agent Empowerment

Unified agent desktop with CRM integration, call scripts, real-time coaching, and performance analytics. Boost agent productivity by 40%.

Automation Engine

Automated lead distribution, follow-up sequences, and callback scheduling. Reduce manual work and ensure no leads fall through cracks.

24/7 Operations

Round-the-clock monitoring, failover systems, and global redundancy. 99.9% uptime SLA with enterprise-grade reliability.

Industry-Specific Call Center Solutions

Tailored features and workflows designed for the unique needs of InsurTech, LegalTech, and Real Estate industries.

Insurance

Claims intake, policy renewals, and customer service with compliance-first approach.

Proven Results:

45% faster claim processing, 60% reduction in abandoned calls

Legal Services

Client intake, case updates, and appointment scheduling with secure communication.

Proven Results:

3x more qualified leads, 50% improvement in client satisfaction

Real Estate

Lead qualification, property inquiries, and showing appointments with smart routing.

Proven Results:

7x increase in booked appointments, 35% higher conversion rates

Enterprise-Grade Technology Stack

Built on proven telephony platforms with modern APIs and cloud-native architecture. Seamlessly integrate with your existing CRM and business systems.

Core Telephony

TwilioTelnyxAsterisk PBXSIP Trunking

Integrations

Salesforce CRMHubSpotPipedriveTwilioTelnyxAsterisk PBXMicrosoft TeamsSlackZapierCustom APIsWebhooksSSO Integration

Security & Compliance

TCPA CompliantHIPAA ReadySOC 2 Type IIEnd-to-End Encryption

Calculate Your Call Center ROI

See how much revenue you could generate with optimized call center operations. Our clients typically see 300-700% improvement in conversion rates.

3-7x

More Conversions

Smart routing and agent tools increase conversion rates

60%

Faster Response

Automated lead distribution and instant callbacks

40%

Agent Productivity

Unified desktop and real-time coaching

Ready to Transform Your Call Center?

Join hundreds of companies that have increased their conversion rates with Y12.AI's call center solutions. Get started with a free demo today.